Terms of Service

Last updated: 31 August 2026. The Spanish version prevails in case of discrepancy; translations are provided as a courtesy. An improved version of this document will be published soon; substantial changes are always announced by email in advance (clause 14).

1. Who we are and what these terms cover

These terms govern use of the SCAPTION service — live captioning and translation for events — provided by Luis Miguel Burgaz Olmeda (sole trader), NIF 73052907P, registered address Paseo Constitución 8, local izquierda, 50008 Zaragoza, Spain ("SCAPTION", "we"). They cover the website, the customer dashboard and the cloud service. Installing the desktop application is additionally governed by the EULA. If you sign up on behalf of a company or organization, you represent that you have authority to bind it.

2. Your account

• The account belongs to your organization and can hold up to 25 technician seats.
• You are responsible for safeguarding the credentials and for what is done with them.
• Data handling is described in the Privacy Policy. If you use SCAPTION at events with an audience, clause 8 also applies to you.

3. Free trial

• No card required. Limited: one microphone, no AI Summary, no custom or long-reservation room code, and each session is cut at 4 hours — the only case in which SCAPTION interrupts a live session.
• We may change or withdraw the trial for new accounts at any time.

4. Plans, hours and overage

• Plans, prices and included hours are those published on the pricing page at the time of purchase. Billing shapes: event pass (one-time payment, valid 30 days), monthly subscription, and yearly subscription (a single charge; hours renew every 30 days and do not accumulate).
• On plans with more than one microphone, each additional microphone consumes 25% more hours (a four-microphone panel consumes 1.75× per clock hour); each plan's advertised hours already account for use with every microphone it includes.
• Once included hours are used up, additional hours are billed at the plan's overage rate. On a paid plan a live session is never cut off; we email you as you approach the limit and when overage begins. Overage is billed in whole hours; leftover minutes carry over toward the next one.
• Usage is measured by our session records (start time, duration, microphones), which are the basis for billing.
• If you spot an error in a session record or a deliverable (an exported transcript, an AI Summary), let us know within 30 days of it becoming available; after that we will treat it as accepted for billing purposes. This does not cut back any rights consumer law grants you.

5. Payment, renewal, missed payments and taxes

• Payments are processed by Stripe. Subscriptions renew automatically until you cancel; you can cancel at any time from the customer portal and the plan stays active until the end of the period already paid.
• If a charge fails, we email you and Stripe retries it; while payment is outstanding, new sessions cannot be started (a session already live is never interrupted). Missed payment does not delete your data: retention follows the Privacy Policy.
• Prices are advertised excluding taxes; applicable VAT is calculated and added at checkout based on your country and status (business with an intra-EU VAT number, or individual). Price changes are announced in advance and never affect the period already paid.

6. Refunds and right of withdrawal

• You have 14 calendar days from purchase to request a full refund of any plan if no session has been started on the account since that purchase. Write to [email protected] from the account's email address.
• If you are a consumer, this is in addition to your statutory rights. By purchasing you expressly consent to the service starting immediately; once a session has been started, performance of the service has begun and the statutory right of withdrawal is adjusted as the law provides for services already begun.
• Refunds go back to the original payment method. When executed, the refunded plan's hours and access are revoked.
• Overage hours already consumed are not refundable: they are metered usage.

7. Acceptable use

You may not use SCAPTION for: illegal activities; capturing or captioning audio you have no right to process (clause 8 makes you responsible for that); reselling the service as your own without an agreement with us; probing, overloading or circumventing technical or plan limits; or submitting content designed to manipulate the automated systems (translation, question moderation). We may suspend accounts that breach this (clause 12).

8. Your obligations as an event organizer

If you use SCAPTION at events with an audience, you (or your end client) are the data controller for the event content and SCAPTION is the processor:

• You warrant that you have the right to process the event's audio (speakers, panelists) and that you inform your attendees that automatic transcription is in use and, if you open audience Q&A, of what the Privacy Policy describes. SCAPTION additionally shows a notice on the attendee page, but that notice does not replace your duty to inform.
• We sign a Data Processing Agreement (DPA, GDPR art. 28) with any customer who needs one, on every plan and at no charge — request it at [email protected].
• The room code is not a confidentiality control: anyone holding it can read along. For confidential events use the venue screen only and do not enable AI Summary.
• If a third party (a speaker, an attendee, your end client) brings a claim against SCAPTION as a consequence of your breach of this clause, you will take on the defense and the reasonable costs that claim causes us, except to the extent the harm is due to a breach of ours.

9. Event content and intellectual property

• The event content is yours (or your end client's): the audio, the transcripts, the translations and the summaries generated from it. We claim no rights over that content and use it for nothing other than providing you the service.
• You grant us only the limited, non-exclusive license strictly needed to provide it (transcribing, translating, summarizing and displaying the content during the event), which ends when the processing described in the Privacy Policy ends.
• The software, the brand and the website belong to SCAPTION or its licensors. If you send us suggestions or improvement ideas, we may use them to improve the product without an obligation to compensate — and this never extends to the content of your events.

10. The service: accuracy, availability and support

• Captions and translations are generated automatically and may contain errors. SCAPTION is a tool supporting accessibility and comprehension; it does not guarantee verbatim transcription or exact translation, and must not be used as the sole source where an error could have legal or medical consequences.
• Beyond what these terms and the website expressly describe, we do not warrant that the service is fit for a particular purpose. Nothing in this clause affects the rights the law grants consumers.
• We provide the service with professional diligence, on first-tier infrastructure providers, but we do not guarantee uninterrupted availability or any availability percentage. Service status and its history are published for information at scaption.app/status and are not a contractual commitment. Reinforced commitments (service credits, a named contact) exist only in Enterprise contracts, to the extent that contract sets.
• Support is provided by email at [email protected], with all reasonable diligence and without guaranteed response times outside an Enterprise contract.
• We may update the software and the service; we never install application updates while you are broadcasting live.

11. Liability

• Nothing in these terms limits liability that the law does not allow to be limited (willful misconduct, gross negligence, and non-waivable consumer rights).
• Within that limit: our total aggregate liability to you is capped at what you have paid us in the 12 months before the event giving rise to it, and we are not liable for indirect damages, lost profits, loss of business, or the cost of the event at which the service is used.
• We are not liable for failures attributable to your equipment, your network, your event configuration, or a breach of clause 8.
• Nor are we liable for non-performance caused by force majeure or circumstances beyond our reasonable control (a widespread internet or power outage, the venue's network, natural disasters, acts of authority) — without this excluding liability for a lack of professional diligence attributable to us.

12. Suspension and closure

• You can close your account at any time from the dashboard (Account → Close account) or by writing to support. Closure cannot execute while the account has an event live.
• We may suspend or terminate for material breach (acceptable use, missed payment, clause 8), giving notice when it is reasonable to do so.
• On termination: access ends; the little that is retained (billing records, transcripts still inside their 30-day window) follows the retention periods in the Privacy Policy.

13. Governing law and jurisdiction

These terms are governed by Spanish law. For businesses and professionals, the parties submit to the courts of Zaragoza (Spain); if you contract as a consumer, you keep the forum and rights that consumer law grants you in your place of residence.

14. Changes to these terms

Material changes are announced by email with reasonable notice; continuing to use the service after the effective date constitutes acceptance. If a change harms you, you can cancel before it takes effect.

15. Contact

General questions: [email protected]. Billing and refunds: [email protected].