Subprocessors

SCAPTION relays live event audio to the third parties below to deliver transcription and translation. This list is maintained per GDPR. Last updated: 1 October 2026.

Live audio and captions are processed in real time and not retained. A transcript is stored (for up to 30 days, then deleted) only if an operator keeps it when closing the app or uses the optional AI Summary feature, and it is sent to OpenAI only when a summary is generated. See our privacy policy.

Processing region. A new account starts in the region of the country it signed up from, as its connection reports it: the Americas for North, Central and South America; Asia-Pacific for East, South-East and South Asia and Oceania; and the European Union for everywhere else, including Africa, the Middle East, Central Asia and Russia, or when the country cannot be determined. That starting region is shown to the account owner on the Account page and is only a default. The owner can select the European Union, the Americas or Asia-Pacific region from its dashboard, which moves two things and only two, to the hosts named in the table: where the live audio is transcribed, and where the translation fallback runs. Everything else stays where it is: our database and any AI Summary transcript in the EU (Frankfurt), and the primary translator (OpenAI) in the United States. The choice is the customer's, recorded on the account, and cannot change while an event is on air.

Not in the table on purpose: if an operator turns on the optional Zoom captions integration, finished caption lines go to Zoom as well. That is a transfer the customer instructs, to a provider the customer already has their own agreement with. Zoom is not engaged by us, so listing it as our subprocessor would misdescribe who answers for it.

Marketing-site analytics & advertising

These run only on our public marketing pages, only after you accept the cookie banner, and never on a page carrying a credential or event content (the live attendee page, Live Q&A, sign-in, or your dashboard). See the privacy policy's Analytics & cookies section.

Marketing email

We send newsletters only to people who ticked the optional marketing box at signup, and only ever the email address itself, never event audio, transcripts or session data. Every message carries an unsubscribe link, and withdrawing consent never affects your account. See the privacy policy's Marketing emails section.